PRIVACY POLICY

Updated on: October 6, 2023

IDEAL INDUSTRIES, INC., and its family of companies (collectively ““IDEAL,” “we,” “us,” or “our,” or each, “IDEAL Entity”), respect your privacy and we are committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy informs you and describes the type of “Personal Information” we may collect from you or that you may provide to us and how we collect, use, disclose, process, store, transfer, protect, and delete your Personal Information, the rights you have in relation to that Personal Information, and how you can contact us to submit requests relating to this Privacy Policy. “Personal Information” means any of information that identifies, reasonably relates to, describes, is reasonably capable of being associated with; or could reasonably be linked, directly or indirectly, with a discrete individual. Any information which cannot be used to identify a discrete individual (such as aggregated statistical information) is not Personal Information.

You may click on the following links to go directly to the corresponding sections of this Privacy Policy:

Privacy Policy Scope
Types of Personal Information We Collect and How We Collect It
Cookies and Other Online Tracking Technologies
How We Use Your Personal Information and Our Legal Basis
How We Share and Disclose Your Personal Information
Third-Party Websites and Services
How We Protect Your Personal Information
Retention of Personal Information
Your Rights and Choices
International Transfers
Children’s Privacy
State Privacy Rights
Notice of Financial Incentive
How to Submit a Request
Contact Information

1. PRIVACY POLICY SCOPE

This Privacy Policy applies to all Personal Information we may collect:

on our website located at www.andersonpower.com, and all of our webpages and websites that link to this Privacy Policy (the “Site”);
through our mobile and desktop applications (e.g., Apple iOS Apps, etc.) that link to this Privacy Policy or that you download from the Site (together, the “Apps”);
when you interact with our advertising and applications on third party websites and services, if the advertising and applications include links to this Privacy Policy; and
In email, and text, and other electronic messages between you and us, including through subscriptions to our newsletters and other marketing messages, invitations to and participation in our events, loyalty programs, or promotions.

We’ll use the term “Services” to refer collectively to the Site, the Apps, and the other foregoing services listed above. This Privacy Policy does not apply to information collected by us offline or through any other means outside of those described in this Privacy Policy, or by any third party, including through any applicable or content that may link to or be accessible from or through the Site. Please note, the “Join Our Family” or “Careers” page of the Site is managed by a third party, and therefore, is subject to that third-party’s Privacy Policy, and any information accessed from IDEAL’s website is also covered by this Privacy Policy. If you have any questions about the information practices of such third party, please refer to the responsible provider’s privacy policy or contact the provider directly.

If you do not feel comfortable with any part of this Privacy Policy or our Terms of Use, you should not use or access our Site or use our Services.

We may modify this Privacy Policy at any time. If we make changes to this Privacy Policy, it is our policy to post any changes on this page with a notice that the privacy policy has been updated. If we believe, in our sole discretion, that the changes are material changes, we will notify you using any reasonable method, such as by email and/ by posting the changes through our Services. BY CONTINUING TO USE THIS SITE AFTER RECEIVING SUCH NOTICE, YOU ACCEPT AND AGREE TO THE TERMS OF THE REVISED PRIVACY POLICY.

In addition, we may provide you with real time disclosures or additional information about the Personal Information handling practices of specific parts of our Services. Such notices may supplement this Privacy Policy or provide you with additional choices about how we process your Personal Information.

2. TYPES OF PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT

We collect or receive your Personal Information in several ways and from several sources (as set forth in the table below) when you use our Services or in the course of providing our Services. Personal Information that we may collect on or through our Services depends on your interaction with us and our Services, and may include:

Personal Information Category

Description of Information Collected

Information You Voluntarily Provide to Us

We collect this information directly from you when you provide it to us to use our Services.

User Account Information

The information you provide to us when you set up an account with us and use the Services.

Information provided at the time of creating an account on one of our websites or mobile applications (including unique individual passwords relating to such use), such as your name, nickname, postal address, phone number, email address, date of birth, social media handles, signature, username and password for IDEAL accounts and systems, or other similar identifiers.
Information related to your participation or membership in our programs.
Regional Information: Your country, preferred language, and currency, and your city, state, and zip code for store locator purposes.
In limited circumstances, information that falls with sensitive personal information (a subtype of Personal Information consisting of specific information categories and corresponding uses) as such term may be defined by applicable law, such as social security numbers, driver’s license or other state or government issued identification numbers.

Promotion Information

The information that you provide when you subscribe to our newsletter or enter a contest or promotion sponsored by us.

The types of information that is collected will be governed by the terms of the relevant promotion. Generally, however, we will collect the following information:

Your name
Email address
Social handle (if social media promotion)
Date of Birth
Regional Information: Your country, preferred language, and currency.

User Checkout Information

The information you provide to us to facilitate your purchases on or through our Services.

Your name
Email address
Billing and shipping name and address
Payment information: credit or debit card details or other payment credentials.
Regional Information: Your country, preferred language, and currency, and your city, state, and zip code for store locator purposes

Transaction Information

The information that is provided through details of transactions you carry out on or through our Services as part of your transaction history.

Commercial information such as products or services you have purchased, returned, exchanged and rewards activity related to our loyalty programs.

Customer Support Information

The information you provide when you contact us

Records and copies of your correspondence with our support teams.
Any additional information you provide, including transaction information.

Survey Responses and Research

The information you input to surveys that we may ask you to complete for research purposes.

Demographic information, including your age, region, country, etc.
Protected classifications under applicable laws, such as age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, reproductive health decision-making, military and veteran status, or genetic information (including familial genetic information).
Any information that you provide.

User Generated Content

You may provide information to be published or displayed on public areas of the Site or websites you access through the Site or transmitted to other users of the Site or third parties.

Any information you provide to be published or displayed on or through our Services.

Information We Collect Automatically Using Automatic Data Collection Technologies

As you navigate through and interact with our Site, the Apps, or certain features of the Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.

Browser and Device Information

When you access and use the Services, we automatically receive information about your device and browser.

Information about your computer and internet connection, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and your app version.

Access and Usage Information

We collect information about how you access our Services and your activity on our Services.

Details of your access and use of the Services, including your access times, pages viewed, links clicked, and the resources that you access and use on the Services.

General Location Information

GPS location (latitude & longitude) transmitted from computers, electronic devices, vehicles, or cell phones.

Precise Location Information

Your precise geo-location collected from your device.

Cookie Information

Information about your preferences to make your use of the Site more productive, via the use of Cookies. For more information on Cookies, please see Section 3.

Please see Section 3, Cookies and Other Online Tracking Technologies, for information about these online tools and how IDEAL uses them.

Information We Collect from Other Sources

We receive information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our service to you, and prevent or detect fraud.

Information You Provide to Our Affiliates and Subsidiaries

We may receive Personal Information about you from a company controlled by or under common control with IDEAL.

Information you voluntarily provide to our Affiliates and Subsidiaries
Information that is automatically collected through your use or engagement with our Affiliates and Subsidiaries
Information that our Affiliates and Subsidiaries collect from Other Sources

Information from our Business Partners

We may collect or obtain Personal Information about you from our business partners, sub-contractors in connection with technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit references, and promotional sponsors. By gathering additional information about you, we can correct inaccurate information, enhance the security of your transactions, and give you product recommendations and special offers that are more likely to interest you.

Information to process transaction, provide our Services and prevent fraudulent or illegal activity, such as your first and last name, your billing address, your email address, and your phone number. Information from advertising and marketing partners, such as products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies, responses to marketing emails and advertisements, responses to offers, audience information from partners who you have given consent to share that information with us, attribution information via cookies.

Third-Party Application Information

We receive certain information when you engage with us on third-party social network applications or platform integration on other sites and apps. For example, we may collect information you submit to online social networks, if you participate on any social media select campaigns or follow us, or any of our brands on social media sites.

Public profile information, including your name, email address, and social media handles, etc.
Personal information when you communicate with us within social media sites or use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our Site or when you click "Share" or "Like" buttons

3. COOKIES AND OTHER ONLINE TRACKING TECHNOLOGIES

Most web browsers are set to accept cookies by default. We may use cookies, embedded scripts, software development kits (“SDKs”) and other similar tracking technologies (collectively, “Tracking Technologies”) to collect additional Personal Information automatically as you interact with the Services and to personalize your experience with our Services. For additional information on how you can opt out of behavioral tracking on this Site and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking, please see our Cookie Policy.

This Site does use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the Site analyze how users use the Site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. This may potentially include collection and transfer of video viewing activity on our website. IDEAL’s use of third parties related to the videos on our website is limited to serviced providers who are under contract with IDEAL to support the posting and viewing of video content on the Site. Google Analytics information is used for the purpose of evaluating your use of the Site, compiling reports on website activity, and providing other services relating to Site activity and internet usage for IDEAL and its affiliates. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies and disable the sharing of this information by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this Site.

4. HOW WE USE YOUR INFORMATION AND OUR LEGAL BASIS

We will only use your personal information as described in this Privacy Policy or as disclosed to you prior to such processing taking place. To the extent required by applicable law, we rely on a number of legal bases to use your information in these ways. If you reside outside the European Economic Area (“EEA”), Switzerland or the United Kingdom (“UK”) (together referred to as the “European Region”), the legal bases on which we rely may differ from those listed in this Section, please see applicable policy in Section 9. The purposes for which we may use your personal information include:

To Provide You Our Services

We will use your personal information to provide information or perform Services that you request and perform our Terms of Use or other relevant contract(s) with you. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers (such as the Site webmaster) that are contractually obligated to protect your information as disclosed in this Privacy Policy.

To Provide Customer Support or Respond to You

We use information that you provide to us when you contact us to provide customer support or provide a response to your questions, concerns, feedback, disputes, or issues. Without your Personal Information, we cannot respond to you or ensure your continued use and enjoyment of the Services.

For Internal Use

We will use your Personal Information for the purposes of furthering our business, including analyzing your information and other uses. We may monitor how our users use our Site including without limitation search terms entered, pages visited, and documents viewed. This information may be stored with an IP address. This information is used solely for purposes of enabling us to provide you with a personalized Site experience. Aggregated forms of this data may also be used for research purposes in order to develop new products and identify future features and functions to develop for the Site.

To Provide You with Service-Related Communications

We will send you administrative or account-related information to keep you updated about your account and the Services. Such communications may include information about policy updates, confirmations of your account actions or transactions, security updates or tips or other relevant transaction-related information. We process your contact information to send you such communications. Service-related communications are not promotional in nature. You are not able to unsubscribe from such communications, otherwise you may miss important developments relating to your account or the Services.

To Enforce Compliance with Our Terms and Agreements or Policies

When you access or use our Services, you are bound to our Terms and this Privacy Policy, and other agreements, including for billing and collection purposes. We use Personal Information to actively monitor, investigate, prevent, and mitigate any alleged or actual prohibited, illicit, or illegal activities on our Services. We also process your Personal Information to investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners; and, as applicable, collect fees based on your use of our Services. We cannot perform our Services in accordance with our terms, agreements, or policies without processing your Personal Information for such purposes.

To Ensure the Security of the Services

We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information. We cannot ensure the security of our Services if we do not process your Personal Information for security purposes.

To Maintain Legal and Regulatory Compliance

Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws, to report contestant winnings, to confirm contestant eligibility for contests, or as necessary to manage risk as required under applicable law. Without processing your Personal Information for such purposes, we cannot perform the Services in accordance with our legal and regulatory requirements.

To Engage in Marketing, Advertising, and Promotional Activities

Marketing lets us grow our community and update you about new products and services. We use your information or information about your interactions on our Services to: send you marketing communications and keep you updated about our products and services; provide you with information about events, training sessions or other materials; and deliver targeted marketing and advertising to you. See Cookies Policy section of this Privacy Policy for more information about tracking techniques we use for our marketing campaigns.

To Comply with Legal Obligations

We may use Personal Information to comply with our legal or regulatory obligations, establish or exercise our legal rights, seek advice from lawyers or professional advisers, defend against any legal claims or allegations and to comply with any enforceable government requests, including requests from law enforcement. We may also use Personal Information to prevent, detect or conduct investigations of fraud, suspected or actual illegal activity, violations of company policies or rules, or other misconduct.

5. HOW WE SHARE AND DISCLOSE YOUR PERSONAL INFORMATION

We may disclose your Personal Information to the following recipients to perform our Services, comply with our legal obligations, or carry out the purposes described above: security providers, background check vendors, human resources and information technology vendors, corporate parent company, affiliates and subsidiaries, outside legal counsel, and state, provincial and federal governmental agencies.

a) Service Providers

We share Personal Information with our service providers that will process Personal Information to help us operate our business, perform services on our behalf, in compliance with this Privacy Policy and other appropriate confidentiality and security measures to support our core business functions and internal operations including without limitation: fulfilling orders; delivering products; complying with your requests; analyzing customer data; administering our promotional activities; supporting beacons; processing credit and debit card transactions; investigating fraudulent activity; conducting background or financial checks; surveys; and providing customer service. . Such service providers must process the Personal Information we share with them only on our behalf and for the same purposes for which the Personal Information was collected. We only share Personal Information with third party providers to provide the services described in this Privacy Policy.

b) Parent company, Affiliates and Subsidiaries

We share Personal Information within our corporate family for the purposes described in this Privacy Policy and as required or authorized by law. Affiliates are those companies that are under common control of our parent company IDEAL INDUSTRIES, INC.

c) Industry Partners or Sponsors

When you register or enter a promotion, sweepstakes, or contest through our Services, we may share the information you provide with Service providers (as described above in 4). Further, by entering any promotion, you are agreeing to the official rules that govern that promotion, which may require you to take certain actions, including, except where prohibited by law, allowing IDEAL and/or the sponsor(s) of the promotion to use the information in advertising or marketing associated with the promotion. Please review the relevant promotion, sweepstakes, or contest rules for more information.

d) Third Parties in Connection with a Corporation Transaction

Unless prohibited by applicable law, we may share, transfer, or delete your Personal Information if we are involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control by IDEAL or any affiliated company (in each case, whether in whole or in part). If required by applicable law, any such sharing of Personal Information will be reported to regulators in accordance with the applicable law.

e) Law Enforcement, Regulators and Other Parties for Legal Reasons

We may also share Personal Information with Third parties as required by law or subpoena, or if we reasonably determine that such disclosure is necessary to: (i)comply with any law or legal process applicable to us or a request from law enforcement or other regulatory agency; (ii) to protect the rights, privacy, property, interests or safety of our company or our affiliates, customers, business partners, suppliers, employees or the general public; (iii) to pursue available remedies or limit damages; (iv) to enforce our Terms of Use or protect the security or integrity of our Services; (v) to respond to an emergency; and (vi) as otherwise permitted by applicable law.

6. THIRD-PARTY WEBSITES AND SERVICES

Our Services and other materials may include content that is served by third-parties or links or references to third-party websites and services that we do not operate. These third parties may use cookies alone or in conjunction with web beacons or other Tracking Technologies to collect information about you when you use our Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' Tracking Technologies or how they may be used. A link or reference to a third-party service does not mean that we endorse it or the quality or accuracy of information presented. If you visit a third-party website or otherwise interact with that third-party, you are subject to that third party’s privacy practices and policies, and we do not accept any responsibility or liability in this regard. This Privacy Policy does not apply to any Personal Information that you provide to these other websites and services. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

7. HOW WE PROTECT YOUR PERSONAL INFORMATION

Your Personal Information is maintained on our servers and those of the categories of recipients listed in Section 5. We implement reasonable and appropriate technical and organizational measures designed to ensure your Personal Information is protected from unauthorized access, use, disclosure, alteration, or destruction, in accordance with applicable laws and regulations. For example, we limit access of your Personal Information to authorized parties, periodically inspect, assess, and evaluate the effectiveness of our technical and organizational measures designed to ensure the security of our processing, and limit our collection and use of your Personal Information to the extent necessary to provide you with our services.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. You should not share your password with anyone. We urge you to be careful about giving out information in public areas of the Site like message boards. The information you share in public areas may be viewed by any user of the Site.

No system or online transmission of data is completely secure. We cannot guarantee the security of Personal Information. Any transmission is at your own risk, and we request that you use appropriate security measures to protect your Personal Information. If you believe that Personal Information you provided to us is no longer secure, please notify us immediately using the contact information provided below.

8. RETENTION OF PERSONAL INFORMATION

We will keep your Personal Information or sensitive information for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information, whether we can achieve those purposes through other means, and all applicable legal requirements.

9. YOUR RIGHTS AND CHOICES

Residents of various states in the United States or various countries may provide their residents with certain privacy rights and choices related to use of Personal Information. Consistent with appliable law, you may exercise the rights described in this Section, which may vary depending on your country, province, or state of residence.

Please note that, some of your privacy rights are subject to certain exceptions and there may be instances where we may be legally permitted to decline your request to exercise your privacy rights. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information your account with us or the security of our network systems. There are also exceptions to deletion requests if the information is necessary to complete a transaction, for internal uses aligned with expectations, compliance, and legal obligations, or for other internal purposes in a lawful manner compatible with the context in which the consumer provided it. Should we determine that we cannot complete your request, we will notify you with an explanation as to why we are unable to complete your request.

Alternatively, you can exercise any of the rights above, subject to applicable law, through the contact options set out in Section 14 entitled “How to Submit a Request.” Please note that if you decide to exercise some of your rights, we may be unable to perform the actions necessary to achieve the purposes set out above or you may not be able to use or take full advantage of the services we offer.

Right Against Discrimination. You have the right not to be discriminated against for exercising any of the rights described in this section.
Right to Know. You may request us to provide you the specific pieces of Personal Information that we have about you, categories of Personal Information we have collected about you, categories of sources from which the Personal Information is collected, categories of Personal Information that we sold or disclosed for a business purpose about you, categories of third parties to whom the Personal Information was sold or disclosed for a business purpose, and the business or commercial purpose for collecting or selling Personal Information. Please note that much of the information for which you can make a request is already contained in this Privacy Policy.
Right to Access. Upon your verifiable request, we will provide you with a copy of certain Personal Information we collected about you during the 12 months before your request in a portable and readily usable format.
Right to Delete. In certain circumstances, you may have the right to request the deletion of your Personal Information. Upon your verifiable request, we will delete any Personal Information we have collected from you or maintain about you, subject to certain exceptions, including information that we are required to retain by law, regulation, or to protect the safety, security, rights, and integrity of IDEAL.
Right to Opt-Out from the Sale of Personal Information. The CCPA, along with several other state privacy laws, broadly defines “Personal Information” and “selling” such that sharing identifiers and identifiers linked to you in exchange for money or other valuable benefit may be considered a sale. We do not sell Personal Information for monetary value, and to the extent that CCPA, or other state privacy laws, define targeted advertising as selling, the following categories of Personal Information that fall into this category include online identifiers associated with a devise used to interact with our Site such as your device type, IP address used to connect your computer to the internet, cookies, web beacons, pixel tags or similar technologies. You have the right to opt-out of having your Personal Information sold. We do not disclose your information to third parties for purposes unrelated to our products and services in exchange of monetary value or other valuable consideration. To opt out please submit a Privacy Policy Submission Form available here: DO NOT SELL OR SHARE MY INFORMATION or the footer of our homepage.
Right to Correct. You may request to correct or update any inaccurate Personal Information about you in our files. We may provide you with the ability to update some or all of your Personal Information directly via the Services.
Right to Opt-Out of Sharing Personal Information. We use certain advertising cookies, pixel or tags to serve targeted online ads and to measure their effectiveness, including ads that are selected based on Personal Information obtained from your activities over time and across nonaffiliated or distinctly branded websites, applications, or services. You can opt-out from sharing of your Personal Information for targeted advertising.
Right to Limit the Use and Disclosure of Sensitive Information. In certain states, such as Virginia, we collect and process “sensitive Personal Information” with your opt-in consent. For certain other states, such as California and Utah, you have the right to request that we limit the use and disclosure of your sensitive information to certain disclosures permitted by law, such as affiliates and service providers as needed to provide employee-related services, government agencies or other regulatory bodies for reporting purposes, performing services, detecting security incidents, preventing fraud or illegal actions, third parties in connection with corporate business transactions (such as a merger or sale of a business) and other organizations as permitted or required by law. Please note that the definition of sensitive Personal Information varies by state, so your rights with respect to specific types of information will depend on your state of residency.
Right to Appeal your request. In certain states, you may have the right to appeal our decision regarding a request related to these rights. Please explain the reason you believe your request should have been followed and any correspondence you may have had with us or our agent prior to your appeal. We will escalate your concerns to the appropriate members of our team to address any issues you may raise in your appeal.
Right to File a Complaint: In certain countries, you have the right to lodge a complaint about our practices with respect to your personal information with the supervisory authority of your country or state.
Designating an Authorized Agent. Some state law permits residents of that state to designate an agent to manage their rights under state law. If you would like to designate an agent to manage your privacy preferences, you may do so by contacting us pursuant to this Privacy Policy. Note, that if you do not have an account with us, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request. We will also need sufficient Personal Information about your authorized agent to be able to identify them. As part of this process, you must have permission from your authorized agent to disclose their Personal Information to us for the purpose of acting as your agent.

PRIVACY NOTICE TO CALIFORNIA RESIDENTS

Marketing emails and SMS communications:

If you prefer that we do not to process your Personal Information for marketing purposes, please be sure that any relevant boxes on forms we use to collect your Personal Information are unchecked.
If you wish to unsubscribe from marketing-related emails, click the unsubscribe link in one of our marketing emails.
If you wish to not receive marketing tests from us, reply “STOP” to cancel texts, or complete and submit a Privacy Policy Submission Form.

Please note that "opt-out" and "unsubscribe" requests may not take effect immediately and may take a reasonable amount of time to receive, process and apply, during which time your Information shall remain subject to the prior privacy settings. Additionally, you should be aware that any Personal Information provided to third parties prior to your election to opt-out or unsubscribe will not be retrieved or rescinded, unless required by applicable law. Please note that even if we stop all marketing communications, you may still receive administrative, legal, and other important business communications from us.

Rights of individuals in Australia:

If you are located within Australia, you have the right to access Personal Information about you that we hold, and you may ask us to correct such Personal Information to ensure that it is accurate, up-to-date and complete. There is no charge to submit a request or to correct information, however we may apply an administrative charge for providing access to your Personal Information on request.

Rights of individuals in New Zealand and Canada:

If you are located in New Zealand or Canada, you have the right to request access to your Personal Information and to ask for it to be corrected, if it is inaccurate, or incomplete or outdated.

For New Zealand residents, nothing herein shall limit your rights under the Privacy Act 2020.

Rights of individuals in China:

All personal information belonging to Chinese citizens, is subject to the Personal Information Protection Law (PIPL). Please see the linked policy below for more information about your rights.

PRIVACY NOTICE FOR CHINA

Rights of individuals in European Economic Area, United Kingdom or Switzerland:

Individuals located in the European Economic Area, the United Kingdom or Switzerland (collectively “EEA”), please see the linked policy below for more information about your rights.

PRIVACY NOTICE FOR EUROPEAN ECONOMIC AREA, UNITED KINGDOM OR SWITZERLAND

10. INTERNATIONAL TRANSFERS

When you access or use our Services, we may transfer your Personal Information to countries in the world where IDEAL conducts business. Such countries may be located outside of the country or jurisdiction where you are located and may have data protection laws that are less protective than the laws of the jurisdiction in which you reside. In such countries, we will still handle your Personal Information in the manner describe herein. IDEAL complies with laws on the transfer of Personal Information between countries to help ensure your information is protected, wherever it may be.

11. CHILDREN’S PRIVACY

Our Services are not directed to or intended for children under 18. If we learn that we have received any Personal Information directly from a child under age 18, or such other age as set by the laws of jurisdictions where we operate without his or her parent’s verified consent, we will use that Personal Information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use our services and subsequently we will delete that Personal Information.

12. STATE PRIVACY RIGHTS

In certain US states, including California, Virginia, Colorado, Utah, and Connecticut, you may be entitled to additional rights or disclosures regarding our use of your personal information. Section 12.1. is designed to provide notice to residents of California, however, we will honor requests from individuals wishing to assert privacy rights, including access and deletion rights, to residents in other states in accordance with legal requirements. In some cases, we may provide a different privacy policy to certain categories of residents of these states, such as job applicants.

13. NOTICE OF FINANCIAL INCENTIVE/LOYALTY PROGRAM DISCLOSURE

Our division, IDEAL ELECTRICAL offers our customers a loyalty program (the IDEAL CHAMPIONS CLUB™) that provides certain benefits or advantages, such as rewards and exclusive offers. We may also provide other programs, such as sweepstakes, contest, or other similar promotional campaigns (collectively, the “Programs”). When you sign up for one of these Programs, we typically ask you to provide your name and contact information (such as email address and/or telephone number). Because our Programs involve the collection of Personal Information, they might be interpreted as a “financial incentive” program under California law. The value of your Personal Information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program, less the expense related to offering those products, services, and benefits to Program participants.

14. HOW TO SUBMIT REQUEST

If you wish to submit a request to exercise any of your rights above, you or your authorized agent may contact us by phone at (800) 435-0705 or access and submit your request using our Privacy Policy Submission Form.

For everyone’s protection, we must verify your identity for all access and deletion requests. To do so, we may ask you to provide personal identifiers that we can match against Personal Information we already have on file for you. If we cannot verify your identity based on the information provided, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes. We will use the Personal Information you provide for verification purposes only for the purpose of verification. If you are a California resident, you may authorize an authorized agent to make requests on your behalf. For your protection, all agent requests will be subject to verification procedures.

We respond to privacy rights requests in accordance with our legal obligations. Please note that not all privacy rights may be available to you depending on your state of residence. We strive to comply with reasonable requests even when we are not legally required to do so. We may decline a privacy rights request where we are unable to verify your identity, or when an exemption applies, in which case will be explained in our response.